# Alerts

Alerts are objects in BNDRY that bring important issues to a user's attention. Alerts appear prominently in the BNDRY interface, and must be **Acknowledged** or **Resolved** to be cleared. Alerts ensure that users can take appropriate action on things where human judgement is required.

## Policy Triggers

Alerts are triggered by policies that are configured in BNDRY's Policy Engine. Policies evaluate data and activity in BNDRY, and trigger Alerts when certain conditions are met. For example, an alert might be raised when the results of an Identity Verification process indicate a liveness match of below 50%.

## Alert Types

BNDRY provides a number of default Alert Types for common alertable scenarios. Customers can also define custom alert types if required.

| Alert Type | Description |
|  --- | --- |
| Individual Verification Failed | An individual’s identity could not be adequately verified through available checks. |
| Business Verification Failed | A company or organization’s identity could not be verified through available checks. |
| Unusual Event | Activity detected that falls outside normal or expected customer behavior. |
| PEP and Sanctions Match Found | A potential match against politically exposed persons (PEP) or sanctions lists. |
| Adverse Media Match Found | Negative news or media coverage identified relating to the individual or business. |
| Ongoing Customer Due Diligence Required | A customer requires periodic review and monitoring under compliance obligations. |
| Enhanced Due Diligence Required | Higher-risk customer or activity requiring deeper investigation and documentation. |


## Acknowledging and Resolving Alerts

An Alert remains active and clearly visible in the platform's dashboard until it is cleared. An Alert can be cleared when it is **Acknowledged** or **Resolved**. Acknowledging an Alert indicates that it has been reviewed by a user and no further action is required. The Alert acknowledgement will retain an audit trail of Alternatively, if further action is required, Alerts can be resolved by completing a required action. This is commonly:

- Performing **Customer Due Diligence**
- Creating and fulfilling an **Unusual Activity Report**
- Conducting **Enhanced Due diligence**


By enforcing explicit acknowledgement, BNDRY ensures that every alert receives attention and is handled in a consistent, auditable manner.