# How BNDRY Works In a nutshell, BNDRY is built at its core to be a CRM for risk teams, allowing them to securely retain profiles about their customers containing sensitive risk information. Entities are the core resource in BNDRY that other resources can relate to. BNDRY’s core concepts augment Entities by allowing you to complete risk and compliance processes directly within BNDRY, or to track risk and compliance activities occurring outside BNDRY. This enables you to facilitate and consolidate an end-to-end risk and compliance program in one home. ## Overview Against an Entity, you are able to track Forms, Workspaces, Activities, and Events that are linked to that Entity. This allows you to consolidate and view a full history of risk processes conducted against your customers and other interested parties. **Key use cases** - [Request Information from Customers using Forms](#request-information-from-customers-using-forms) - [Investigate and report with in-built UAR and SMR Forms](#investigate-and-report-with-in-built-uar-and-smr-forms) - [Collaborate internally and externally using Workspaces](#collaborate-internally-and-externally-using-workspaces) - [Run key compliance tasks with our library of Activities](#run-key-compliance-tasks-with-our-library-of-activities) - [Orchestrate end-to-end processes with Automations](#orchestrate-end-to-end-processes-with-automations) - [Design an orchestrated compliance program using the Policy Engine](#design-an-orchestrated-compliance-program-using-the-policy-engine) - [Ensure key issues are brought to a user's attention using Alerts](#ensure-key-issues-are-brought-to-a-users-attention-using-alerts) - [Track and monitor customer transactions and interactions using Events](#track-and-monitor-customer-transactions-and-interactions-using-events) - [Integrate your own tools and data sources](#integrate-your-own-tools-and-data-sources) ### Request Information from Customers using Forms BNDRY lets you collect structured information directly from your customers. Send secure, configurable forms to capture information internally and externally and have responses automatically linked to the relevant customer profile. See [Smart Forms](/docs/core-concepts/smart-forms) for more details. | Use Case | Description | | --- | --- | | Customer Onboarding | Collect information from customers for sign-ups, registration, and account opening | | General RFIs | Request information securely from customers to resolve any queries. | | Disputes, Complaints, Chargebacks | Enable customers to easily report and respond to disputes, complaints, and chargebacks. | | Enhanced and Ongoing Customer Due Diligence | Request information from customers to fulfil ongoing periodic checks and enhanced due diligence for high-risk customers. | ### Investigate and report with in-built UAR and SMR Forms When an alert or event requires deeper review, BNDRY provides built-in forms for Unusual Activity Reports (UARs) and Suspicious Matter Reports (SMRs). These can be completed and escalated directly within the platform, ensuring investigations and regulatory reporting stay traceable and compliant. See [Smart Forms](/docs/core-concepts/smart-forms) for more details. | Use Case | Description | | --- | --- | | Unusual Activity Investigations | Collate data and intelligence to investigate unusual activity, and determine suspicion. | | Suspicious Matter Reporting | Compose Suspicious Matter Reports required to be submitted to the regulator, and submit them directly from BNDRY. | ### Collaborate internally and externally using Workspaces BNDRY Workspaces provide a secure environment for collaboration. Invite external parties when needed, track notes and share data in a central, auditable space. See [Workspaces](/docs/core-concepts/workspaces) for more details. | Use Case | Description | | --- | --- | | Customer Risk Assessments | Invite multiple stakeholders to provide information that helps assess a customer's risk profile. | | Breach or Incident Investigations | Collect all the information required between multiple stakeholders to investigate and resolve incidents and compliance breaches. | | Unusual Activity Investigations | Collaborate between front-line staff, and back-office compliance teams to collectively investigate unusual behaviour. | ### Run key compliance tasks with our library of Activities BNDRY includes Activities leveraging our library of third-party connectors to achieve common compliance tasks. Track key compliance tasks completed by logging backdated Activities . See [Actions](/docs/core-concepts/actions) for more details. | Use Case | Description | | --- | --- | | Customer ID Verification | Verify customer identity by checking official documents against trusted sources. | | Liveness and Biometric Verification | Confirm a real person is present using facial or biometric checks. | | Automated Entity Risk Rating | Assign risk levels to customers based on rules, data, and activity. | | PEP and Sanctions Screening | Screen individuals and entities against global sanctions and PEP lists. | | Adverse Media Screening | Detect potential risks by scanning news and media for negative coverage. | | Track Custom Activities | Monitor and log organization-specific actions for compliance and audits. | ### Orchestrate end-to-end processes with Automations Design and run repeatable compliance workflows using our in-built automations or your own custom-defined automations. See [Actions](/docs/core-concepts/actions) for more details. | Use Case | Description | | --- | --- | | Customer Sign-Up, Verification, and Screening | An automated experience that allows customers to digitally register, verify their ID and liveness, and perform AML screening and risk rating in the background. | ### Design an orchestrated compliance program using the Policy Engine Evaluate data and activities against configurable policies that can trigger Alerts, Activities, and Automations, giving you a powerful way to codify and enforce your compliance program. See [Policy Engine](/docs/core-concepts/policy-engine) for more details. | Use Case | Description | | --- | --- | | Trigger Alerts when ID Verification fials | Receive Alerts when ID Verification confidence falls below a specified threshold | | Trigger Enhanced Due Diligence | Create an Enhanced Due Diligence Workspace when Entity Risk Rating is increased to High | | Trigger Ongoing Customer Due Diligence | Create an Ongoing Customer Due Diligence Workspace every 2 years for a Medium Risk Entity | | Dynamic Entity Risk Rating | Trigger Entity Risk Rating to be re-calculated when an entity's details change | ### Ensure key issues are brought to a user's attention using Alerts Surface high-priority issues that require human judgement. Alerts appear prominently in the interface and can be consumed through the API, ensuring nothing important is overlooked. See [Alerts](/docs/core-concepts/alerts) for more details. | Alert Type | Description | | --- | --- | | Individual Verification Failed | An individual’s identity could not be adequately verified through available checks. | | Business Verification Failed | A company or organization’s identity could not be verified through available checks. | | Unusual Event | Activity detected that falls outside normal or expected customer behavior. | | PEP and Sanctions Match Found | A potential match against politically exposed persons (PEP) or sanctions lists. | | Adverse Media Match Found | Negative news or media coverage identified relating to the individual or business. | | Ongoing Customer Due Diligence Required | A customer requires periodic review and monitoring under compliance obligations. | | Enhanced Due Diligence Required | Higher-risk customer or activity requiring deeper investigation and documentation. | ### Track and monitor customer transactions and interactions using Events Events represent customer transactions and interactions. Create Events or Push Events to BNDRY from your existing systems to track them in BNDRY and run them against monitoring flows. | Use Case | Description | | --- | --- | | Push transaction data to BNDRY for transaction monitoring | Stream or batch load transaction data which can be processed through BNDRY's integrated monitoring solutions. | | Push gaming session activity to BNDRY to monitor suspicious electronic gaming behaviour | Stream or batch load electronic gaming machine data for monitoring and analysis. | | Create a transaction to track a real estate purchase | Log property transactions and track related payments, buyers, sellers, notes, and observations. | ### Integrate your own tools and data sources Connect your existing systems to ingest data from providers and push outputs into CRMs, warehouses, or reporting tools - keeping your compliance workflows unified. | Use Case | Description | | --- | --- | | Sync customer data with your CRM | Create and update BNDRY entities with data from your CRM | | Push BNDRY data to your data lake and BI platforms | Export BNDRY data to analytics platforms for reporting and insights. | | Connect to regulators for regulatory reporting | Streamline submission of compliance reports directly to regulators. | | Connect your existing Transaction Monitoring, KYC, and KYB platforms | Plug in your existing stack to consolidate and track key activities in BNDRY. | ## Integrations BNDRY has connections with an ecosystem of data sources and best-of-breed third party solutions that augment the platform’s functionality, allowing users to perform key risk and compliance activities including ID verification, business search, monitoring, and more. Need a connector? Get in touch with our team if there's a solution or data source you'd like us to plug into - whether that's your own data store, or a third party solution. Check out our [Guides](/docs/guides/verifying-and-screening-individuals-kyc) to learn more about what you can do in BNDRY. Check out our [API reference](/apis/openapi) to integrate with BNDRY.